Privacy Policy

Effective Date: March 3, 2026

Vive ("we," "our," or "us") operates the Vive mobile application and related services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By accessing or using the Service, you agree to the collection and use of information in accordance with this policy.

If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

1. Information We Collect

Account Information

When you create an account, we may collect information you provide directly, including:

• Name
• Email address
• Username
• Password (stored in encrypted form)

Usage Data

We automatically collect certain information when you interact with the Service, including:

• Features you use and actions you take within the app
• Session duration and frequency of use
• Interaction patterns and preferences

Device Information

We may collect information about the device you use, such as:

• Device type and model
• Operating system and version
• Unique device identifiers
• IP address
• Mobile network information

Log Data

Our servers automatically record information when you use the Service, including:

• Access times and dates
• Pages or screens viewed
• App crashes and error reports
• Referring URLs or screens

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Create and manage your account
• Improve, personalize, and expand the Service
• Communicate with you, including for customer service, updates, and other information relating to the Service
• Process transactions
• Monitor and analyze usage patterns and trends
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Comply with legal obligations and enforce our terms and policies

3. Third-Party Services

We use the following third-party services to operate and improve the Service:

• Amazon Web Services (AWS) — We use AWS for cloud infrastructure, including data storage and hosting. Authentication is provided through AWS Cognito, which securely manages user sign-up, sign-in, and access control.
• Analytics Providers — We may use analytics tools to help us understand how the Service is used. These tools collect information in aggregate, anonymized form and do not identify individual users.

We do not sell your personal information to third parties. We only share personal data with third-party service providers as necessary to operate the Service, and these providers are bound by contractual obligations to keep your information confidential and secure.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. If you request deletion of your account, we will remove your personal data within 30 days of the request, except where retention is required by applicable law or legitimate business purposes (such as resolving disputes or enforcing our agreements).

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication through AWS Cognito
• Regular security assessments and monitoring
• Access controls limiting employee access to personal data

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

6. Children's Privacy

The Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us at [email protected]. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers promptly.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

All Users

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to certain exceptions.
• Opt-Out: You may opt out of non-essential communications at any time by following the unsubscribe instructions in our emails or by contacting us.

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected, used, shared, or sold
• The right to request deletion of your personal information
• The right to opt out of the sale of personal information (we do not sell your data)
• The right to non-discrimination for exercising your privacy rights

European Economic Area Residents (GDPR)

If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to data portability
• Right to restrict processing
• Right to object to processing

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. International Data Transfers

Your information may be transferred to and processed in the United States or other countries where our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction. By using the Service, you consent to the transfer of your information to the United States and other countries as described in this policy. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy within the app or by sending you an email notification. The "Effective Date" at the top of this policy indicates when it was last revised. Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: [email protected]
• Website: vivewith.me